That's where help desk software comes in, by streamlining support ticket management within a unified platform. They organize conversations, ensure that support teams see all relevant messages for each ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to resolve ...

IT management and help desk software can help maintain the technical side of your business, but costly packages designed for big companies don’t scale well to smaller businesses. I’ve already ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

It's a tough decision. On the one hand, you've got a ton of mission-critical data deeply entwined with an existing software solution that manages it all. On the other hand, that software solution is ...

Altiris last week introduced an upgraded version of its help desk software that’s designed to cut down on support calls by automating fixes and letting end users help themselves. Altiris last week ...

I don't know if this is the correct forum to post this. Currently we have a split IT Team with Infrastructure and Programmers. The Infrastructure team uses Help Desk Authority to handle issue ticket ...