Network World

Virtual call centers bring offshoring alternative

Rather than choosing offshore providers for cost savings, North American companies find more value in the customer service benefits of staffing virtual call centers with U.S. agents. When it was ...
The Business Journals

JPMorgan Chase hires 40 for first Baltimore 'virtual' call center

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min The Baltimore virtual call ...
The Business Journals

How this Baltimore native unlocked career opportunities with JPMorganChase’s Virtual Call Center

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Just over one year ago, JPMorganChase hired the first ...
The Baltimore Sun

JPMorgan Chase picks Baltimore as site of second virtual call center, bringing 40 jobs

JPMorgan Chase & Co. has selected Baltimore as the site of its second virtual call center, modeled after the banking firm’s first such center in Detroit. The company said Friday it has hired 40 ...
Crain's Detroit

JPMorgan's Detroit virtual call center grows to 100 remote workers

JPMorgan Chase’s virtual call center in Detroit continues to see success. So much so, the model is being replicated elsewhere in the U.S., Peter Scher, vice chairman of JPMorgan Chase and Co., told ...