Despite the remaining skepticism, more and more businesses understand the importance of investing in a reliable customer relationship management solution. According to the study by SuperOffice, the ...

Fifty-five percent of all customer relationship management (CRM) programs fail, according to Stamford, Conn.-based Gartner Inc. A 2001 Bain & Co. survey of more than 400 executives found that one in ...

Operating a childcare business requires regular communications with customers and prospects. To do that, you need effective contact organization and communication automation tools. From sending ...

Information technology is a costly enabler of customer relationship management. But CRM programs coupled with smart technology and strategy may soon mean the end of the road for mass marketing in the ...

CRM systems and software allow you to store customer data, pipeline and lead information, and other crucial details about your buyers in one place. Centralizing this data is one of the core benefits ...

You’d be hard-pressed to find an industry vertical hit harder by the COVID-19 pandemic than travel/hospitality. And now that the worst of the crisis seems to be behind us, it’s the industry benefiting ...

It was about the rockiest start to a major IT initiative I’ve ever been involved in. Because I’d implemented IT marketing programs (now called client relationship management, or CRM) earlier in my ...

eXp Realty has rolled out a new initiative that allows its agents to choose from multiple customer relationship management (CRM) systems, marking a shift in the company’s approach to technology ...

If you were to ask an average sales rep about the most hated aspect of their work, some would complain about their manager, and some would complain about their tools. In reality, the tools that they ...

Woodbridge, New Jersey native Anthony Natale continues to innovate by adding a CRM program to his suite of business coaching services. WOODBRIDGE, NJ, USA, October 5 ...