Definition: A set of principles and analytic techniques for improving an organization’s performance in four general areas: financials, customers, learning and internal processes. What it means: ...

The balanced scorecard is a management system that focuses on converting an organization's strategic goals into organizational performances which are measured, monitored and changed if necessary to ...

As many as 70% of all companies that implement balanced scorecards fail to generate real business value through their use, according to research from The Hackett Group, a business advisory firm. While ...