After a 2-year-old was assigned a separate row from his parents on a Southwest Airlines flight, the family drama went viral — ...

Southwest says it plans to work out the kinks in its new policies, but passengers say they're losing patience.

Add Yahoo as a preferred source to see more of our stories on Google. Open seating, Southwest Airlines' long-standing policy that allowed passengers to choose their own seats on a first-come, ...

Moving to an empty seat on a plane without permission can result in a surcharge. Airlines use assigned seating to calculate the aircraft's weight and balance for safety. Premium seats, like those with ...

Southwest Airlines passengers made their final boarding-time scrambles for seats on Monday, January 26 as the Dallas-based carrier prepared to end the open-seating system that distinguished it from ...

The Dallas-based airline has taken a lot of heat from customers after early troubles arose from the new assigned seating process.

For more than 50 years, Southwest Airlines stood apart from nearly every other major carrier with its famous (or infamous, depending on how you saw it) "open seating" system. Instead of selecting a ...