eBay is quietly canceling a much-used e-mail address, which has some members worried. Next month, the online auction giant will close its direct e-mail link to SafeHarbor, its department that responds ...

eBay (EBAY) delivered Q3 2023 results that reinforce the title of my previous analysis, When 'Cheap' Isn't Always A Good Deal. As we inch closer to 2024, I lay out my assumptions for eBay's 2024 ...

eBay reported better-than-expected third quarter results and upped its outlook while noting that it has a few big initiatives ahead that will take months to pay off. The company reported third quarter ...

Ebay is focusing on AI’s ability to enhance personalization both during customer visits to the site and prior. The company started using generative AI to personalize U.S. emails via its customer ...

BOSTON/SAN FRANCISCO — EBay Inc initially believed that customer data was safe as forensic investigators reviewed a network security breach discovered in early May, global marketplaces chief Devin ...

Ebay, which has been quick to deploy AI-powered chatbots as well as conversational and interactive agents, has taken the next step by using agentic AI to deliver real-time, hyper-personalized product ...

Quick: how many customers that buy from you on eBay are return customers? Not sure? Here’s a fast way to get an idea of the percentage. Divide your unique feedback by your total feedback (total is ...

In response to complaints from users, eBay Sunday announced it will expand customer service in the U.S. and Canada while reducing some of the fees it charges sellers. Within the next 90 days, eBay ...

Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when ...