eBay is quietly canceling a much-used e-mail address, which has some members worried. Next month, the online auction giant will close its direct e-mail link to SafeHarbor, its department that responds ...

Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...

eBay is offering new opportunities for full-time employees to work from home via the eBay@Home program, the online commerce company announced Thursday. The program is anticipated to create nearly 300 ...

In response to complaints from users, eBay Sunday announced it will expand customer service in the U.S. and Canada while reducing some of the fees it charges sellers. Within the next 90 days, eBay ...

BOSTON/SAN FRANCISCO — EBay Inc initially believed that customer data was safe as forensic investigators reviewed a network security breach discovered in early May, global marketplaces chief Devin ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Ebay is doubling down on its investments in AI-powered customer ...

eBay (EBAY) delivered Q3 2023 results that reinforce the title of my previous analysis, When 'Cheap' Isn't Always A Good Deal. As we inch closer to 2024, I lay out my assumptions for eBay's 2024 ...

eBay reported better-than-expected third quarter results and upped its outlook while noting that it has a few big initiatives ahead that will take months to pay off. The company reported third quarter ...