IT shops implementing Configuration Management Databases (CMDBs) should take precautions to ensure project success, prevent unnecessary project delays, and speed time-to-value. This article focuses on ...

If yours is like most IT organizations today, improving the quality of services that IT delivers to the business has become your mantra. As a result, you may be turning to business service management ...

Axelos defines IT Service Management (ITSM) as the implementation and management of quality IT services that meet the needs of the business. IT service management is performed by IT service providers ...

IT industry watchers embrace the premise of a configuration management database as the necessary foundation to a savvy service management strategy, but the practice of establishing an effective CMDB ...

What has always been seen as the biggest drawback to implementing ITIL (Information Technology Infrastructure Library)? It’s the time and effort required to create, build, and document ITIL processes.