Add Yahoo as a preferred source to see more of our stories on Google. Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent.

Oh, the lengths some people will go to get better customer service — such as recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from ...

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, ...