IBM and Oracle both forecast that by 2020, 80% of interaction between businesses and users will be automated. Although that prediction may be a bit too optimistic, Robotic Process Automation (RPA) is ...

More restaurants are replacing direct phone lines with voice bots to allow workers to focus on serving, cooking and internal operations. The news comes at a time when the foodservice industry is still ...

Bridget Carey is an award-winning reporter who helps you level-up your life -- while having a good time geeking out. Her exclusive CNET videos get you behind the scenes as she covers new trends, ...

Launched about a month ago, the bot has helped the company slash per-customer call costs by 75%, said Sanjeev Barnwal, cofounder and CTO of Meesho When asked if automation would result in any layoffs, ...