At its annual user conference in Chicago, Siebel Systems Inc. today debuted a fully Web-architectural version of its flagship customer relationship management (CRM) software. Users and analysts said ...

When Mike Gillespie arrived in January 2000 at SecureLogix Corp., a firewall and security management firm in San Antonio, he knew he had a big job ahead of him. In September 1999, the 90-employee ...

Salesforce.com's planned expansion into a new market may be its biggest challenge yet. The company, which offers a service that allows salespeople to track leads and account information online, plans ...

If you run or are starting a businesses, the best ingredient for success isn’t what accounting software you use, your hiring practices, or your office layout — it’s how you deal with your customers.

Developing strong customer relationships is a priority for businesses of all sizes. And one of the best ways to do this is by using customer relationship management (CRM) software. CRM software can ...

The adage “information is power” especially applies when it comes to dealing with your customers. Whether you’re trying to prospect for new customers or service (and grow) your existing ones, the more ...

One of the benefits of Web-based applications is that vendors can efficiently roll out new versions. There’s no software for users to download or CDs to mail. Siebel Systems has been taking full ...

CRM options, both old and new. Find one that fits your practice. Every once in a while an idea for a software solution catches on and spreads from one software maker to others. Such has been the case ...

Web-based CRM also enables agents to escalate calls to more experienced employees. For example, Oracle (Redwood City, CA) works with the US Navy's Department of Personnel, which opened a call center ...