While boarding a recent United Airlines flight to Mexico, Fred Glatz accidentally handed over his wife’s boarding pass. He says the agent pointed out the mistake but waved him onto the plane without ...

Consumer Rescue is a NATJA award-winning publication dedicated to educating, defending, and protecting travelers and other consumers. If you have a problem with a company and cannot resolve it on your ...

Expensive car rental mistakes are easily avoidable with just a little research and preparation. Yet week after week, the Consumer Rescue case files show that many car rental customers do neither. By ...

Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years, and the banishment has her flabbergasted.

Scam call centers are having a moment on the internet, bizarrely appearing in the top search results for many of your consumer questions. Here’s what you need to know about spotting and avoiding these ...

What if you sent $500 to the wrong person by mistake using Zelle — and that stranger refused to give back your money? That’s the shocking situation in which ...

If you’re struggling with a company and want to try resolving your problem on your own, we can help. Through Your Research Valet, Consumer Rescue provides the names and contact information of real, ...

Could you be accused of causing costly damage to your next rental car even if you didn’t do it? Several hours after returning his Budget rental car Derek Melber found out the answer to that question.

Could you get sent to collections over a $1,638 repair bill for a rental car you never drove? It happened to this Hertz customer. Something fishy is going on at the Hertz location at the George Bush ...

PhD student, Rayhan Rashed, doesn’t have a personal vehicle and he doesn’t have car insurance. So when he recently rented a car for the first time, he wisely purchased Hertz’s Loss Damage Waiver (LDW) ...

Consumer Rescue is an award-winning site dedicated to educating, defending, and protecting consumers. If you have a problem with a company and cannot resolve it on your own, you can ask our consumer ...

On Black Friday, Shane McCormick called Costco Travel to book four cabins on a Royal Caribbean cruise to Alaska. At least that’s what he thought he was doing. In ...