From Value to Volume  - Rethinking Complaint Strategy. Elephants Don't forget contact centre webinar. Thursday 19th March, ...

The theme for this year’s National Contact Centre Day was Contact Centre as a Career, with many organisations hosting events ...

National Contact Centre Day: ‘Contact Centre as a Career’ – Tim van Oerle, Chief Operating Officer at AnywhereNow The ...

About 200 jobs are at risk after Molson Coors announced plans to shut Sharp’s Brewery in Cornwall and its contact centre in Cardiff ...

How to make working at a contact centre into a fulfilling, lifelong career - Kirk Bradley, Operations Director, Bupa ...

Content Guru Appoints New Japanese Country Manager To Drive Next Chapter of AI Growth - contact centre - content guru ...

Every day, across millions of interactions, contact centres are the voice, reassurance and backbone of organisations across the UK. These operations provide crucial support, handle complex queries and ...

Get ready for LISTEN UK 2025 – the must-attend event for the CallMiner customer community! This free, multi-day experience is designed to elevate your conversation intelligence capabilities with ...

With consumer expectations on the rise and technology advancing at a rapid pace, experience leaders today are equipped to redefine engagement across every stage of the customer journey. As AI weaves ...

For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be ...

Radius Court, Eastern Road, Bracknell, Berkshire.

Effective and ongoing performance management of your team is critical, particularly now it’s become even more challenging with the advent of remote working. We define performance management as the ...