From Value to Volume  - Rethinking Complaint Strategy. Elephants Don't forget contact centre webinar. Thursday 19th March, ...

The theme for this year’s National Contact Centre Day was Contact Centre as a Career, with many organisations hosting events ...

National Contact Centre Day: ‘Contact Centre as a Career’ – Tim van Oerle, Chief Operating Officer at AnywhereNow The ...

Content Guru Appoints New Japanese Country Manager To Drive Next Chapter of AI Growth - contact centre - content guru ...

How to make working at a contact centre into a fulfilling, lifelong career - Kirk Bradley, Operations Director, Bupa ...

About 200 jobs are at risk after Molson Coors announced plans to shut Sharp’s Brewery in Cornwall and its contact centre in Cardiff ...

A Sector that Continues to Offer Fantastic Career Opportunities” – UK Contact Centres set for the Spotlight on 4 March ...

Every day, across millions of interactions, contact centres are the voice, reassurance and backbone of organisations across the UK. These operations provide crucial support, handle complex queries and ...

Outsourcing all or part of your contact centre operation is not uncommon for brands looking for support in handling customer contact. Whether outsourcing more simple voice interactions or your entire ...

Radius Court, Eastern Road, Bracknell, Berkshire.

MaxContact’s State of UK Business Process Outsourcing report, based on a survey of 100 BPO industry leaders, paints a surprisingly positive picture. In a tight economy, this is an industry that is ...

FourNet specialists to advise contact centre operators how to spot and stop criminal activity in real time Digital transformation and customer experience specialists, FourNet, have warned contact ...