The theme for this year’s National Contact Centre Day was Contact Centre as a Career, with many organisations hosting events ...

From Value to Volume  - Rethinking Complaint Strategy. Elephants Don't forget contact centre webinar. Thursday 19th March, ...

The conversation around contact centres needs to fundamentally change, from one focused on call volumes and queue management ...

How to make working at a contact centre into a fulfilling, lifelong career - Kirk Bradley, Operations Director, Bupa ...

The audit, which included major high street brands like John Lewis, Next, B&Q and M&S, measured the speed and efficiency of customer service channels as well as the availability of services like a ...

Content Guru Appoints New Japanese Country Manager To Drive Next Chapter of AI Growth - contact centre - content guru ...

With consumer expectations on the rise and technology advancing at a rapid pace, experience leaders today are equipped to redefine engagement across every stage of the customer journey. As AI weaves ...

About 200 jobs are at risk after Molson Coors announced plans to shut Sharp’s Brewery in Cornwall and its contact centre in Cardiff ...

Every day, across millions of interactions, contact centres are the voice, reassurance and backbone of organisations across the UK. These operations provide crucial support, handle complex queries and ...

We give those that work in contact centres the chance to discuss ideas and share experiences through member-only Special Interest Groups and online and in-person events. Members are invited to become ...

Get ready for LISTEN UK 2025 – the must-attend event for the CallMiner customer community! This free, multi-day experience is designed to elevate your conversation intelligence capabilities with ...

Two-Thirds of CX Professionals Already Harnessing AI, More to Join in 2025 Despite Predicted Hesitancy according to Content Guru survey Content Guru has released research findings that reveal the ...