MadCap Software, Inc., the leader in multi-channel content authoring, management and publishing, backed by global investment firm Battery Ventures, today announced the Fall 2026 release of MadCap ...

OpenMatter Network today announced the release of a proposed standards document, Zero-Knowledge Boundary Compliance for Autonomous Agents, for public comment, the latest milestone in its work with ...

New capability is built to help brands connect more customer information, understand behavior beyond loyalty and drive more relevant, measurable engagement, without replacing the technology already ...

In a survey of 1,000 U.S. adults, 70% said they have used AI tools such as ChatGPT or encountered AI-generated summaries when researching a company or product; 61% have relied on AI tools or ...

Brands can now search, hire, and manage Snapchat creators on Collabstr, with over 25% of its 1M+ creators ready to work. Creator profiles carry Snap’s own metrics: views, average view time, returning ...

Front launches custom Autopilot agents, external agent integrations and new AI governance capabilities, giving companies one place to build, bring and manage the agents they choose. New research shows ...

Join CustomerThink and you'll immediately receive "The Top 5 Practices of Customer Experience Winners," an e-book based on CustomerThink's research. Hooked On Customers: The Five Habits of Legendary ...

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CustomerThink brings together a global community of business leaders to share real-world experience, practical ideas, and research to help organizations become more customer-centric and successful.

Today’s episode of the Punk CX podcast features a chat I had with Dan O’Connell, CEO of Front, the customer operations platform built for collaboration. We talk about a range of issues, from where the ...

Join CustomerThink and you'll immediately receive "The Top 5 Practices of Customer Experience Winners," an e-book based on CustomerThink's research. Hooked On Customers: The Five Habits of Legendary ...

Lynn Hunsaker is 1 of 5 CustomerThink Hall of Fame authors. After 15 years in customer experience, strategic planning, quality, and marketing at Applied Materials and Sonoco, she was a CXPA board ...