Onepilot acquires Eodom, joins the top 15 outsourcers and takes Didier Ferrier on board. A winning move. The right cheque, the right offer, at the right time? Over the last few years, many BPO players ...
Acquisition, service, customer experience, hospitality. The 100 who count in France, specialists or best problem solvers. In the 5th edition of its ‘Bottin’, En-Contact magazine has listed the 100 ...
Seven2, formerly Apax Partners, has reportedly commissioned a French investment bank to sell its stake in Vocalcom, the star call centre software company, which has recovered well after a few ...
Every year since 2017, the SP2C, in partnership with EY, has published the barometer of the economic, social and territorial impacts of outsourced contact centres. The title of the 2024 edition was: ...
Le groupe indépendant de BPO, spécialiste de l’acquisition et du service client multilingue, crée le poste de directeur général et nomme Franck Etienne, ex-Concentrix et Opportunity. OceanCall ...
Maddyness, in deficit, wants to sell itself for €5 million. CMA Media said no. Forbes France used to “sell” its covers. The American publisher said stop. What is the benefit of appearing on a cover or ...
Né dans l’univers de la location de ski avec Skiset, Skimium et Netski, le groupe Annie Famose, fondé par la championne olympique Annie Famose et désormais dirigé par ses enfants David et Sarah ...
In a recent edition of Cash Investigation, a manager from La Banque Postale (whose customer relations department is headed by Sandrine Beltran) reported that the bank was using AI to rate its ...
Karine Jan, Transforming agent ? This former robotics specialist discovered the world of call-centres in Ireland at a young age. Since then, she has enjoyed a demanding and exciting career with ...
Tut Tut, Star Service, Welco, ceux qui assurent le dernier kilomètre, la livraison finale, moment de vérité dans les parcours clients. Et un save the date : le 13 février. Star Service, Tut Tut, Welco ...
The Madagascan rioters did not vandalise or compromise the activities of the largest call centres in Antananarivo. Will AI take care of it, quietly? Amazon, SFR, Meetic, Editis, Canal+, Carrefour ...
On ne va pas le cacher, LA question que les habitués du salon stratégie clients nous ont posée le plus souvent lors de la dernière édition de l’événement était du type… « mais où est X de chez ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results