ASAPP expanded its CXP with five specialized AI agents designed to automate enterprise contact center operations from discovery through optimization.

Recognized thought leader and digital commerce innovator joins the organization to accelerate AI-driven transformation across the platform. Woburn, MA — April 27, 2026 — GMSS Holdings, the parent ...

The bigger issue is organizations treating summary scores as strategy instead of diagnosing the specific pain points driving ...

AWS acquired NLX to bring no-code conversational AI into Amazon Connect — targeting the engineering bottleneck slowing enterprise CCaaS deployments.

Enterprise CX development teams have long faced a frustrating tradeoff: adopt purpose-built AI platforms that lock them into rigid interfaces, or cobble together custom solutions outside the tools ...

Every conversation about AI in marketing eventually lands in the same place: the tools. Which ones to use, which ones to trust, which ones are worth the budget. Teams spend months evaluating platforms ...

Fast responses mean nothing if the status, promise or system state doesn't match reality. Here's the CX metric that actually ...

The startup says its multi-agent system acts on marketing data rather than just reporting on it. Armilar led the round at a ...

With 60 million assets ingested in 9 months and Khosla Ventures leading, Shade presses its case as the intelligent file ...