News and analysis on the future of commerce, including e-commerce, customer engagement, B2B, B2C, DTC, supply chain, sustainability, purpose.

Customer service has always been a fundamental part of business, but it’s more important than ever now. Consumers expect a lot from brands – and have several to choose from. Customer satisfaction ...

Effective operations management is core to business success, but traditionally has run in the background without a lot of fanfare. That’s not the case these days. Ongoing disruption to the global ...

People know they need insurance — and yet, traditionally, it’s often been seen as a cumbersome afterthought or legal necessity that can feel overwhelming and confusing. However, customer experience ...

From surging demand to fractured supply chains, COVID tested – then upended – the food industry like never before. All the upheaval put digital transformation in the food industry into hyperdrive.

E-commerce and digital marketplaces are fast-paced and always changing, so what trends can online retailers expect going into 2024? While in-person shopping is back in full swing, e-commerce continues ...

It’s been a bumpy ride for the automotive industry for a few years now. Supply chain shortages alongside inflation that slowed consumer spending and raised production costs have plagued the industry.

Forget staycations. Travel trends 2025 are all about people getting out of the house to see what the world has to offer. Five years after the pandemic capsized it, the global travel and tourism ...

The telecommunications industry has grown from a connectivity provider for consumers to becoming the backbone of the modern industrial economy, and the pressure is INTENSE. The telecom trends for 2025 ...

Retail returns are undesirable for obvious reasons: they mean both a decrease in revenue and an increase in costs. They also come with a sustainability impact as they add to your business’s carbon ...

When considering time itself, the history of e-commerce is fairly short, but for most of us, the idea of life without online shopping is virtually inconceivable. From groceries to diamonds to services ...

Customer service is one part of business where it’s impossible not to walk in the customer’s shoes. Everyone needs help at some point, whether its a broken household appliance, rebooking a flight, or ...