One in six patients are deemed to be dissatisfied and demanding. But to prevent difficult medical problems from being redefined as difficult patients, doctors need help ...

Difficult patient interactions can be stressful and cause disruption in the practice. This online training session will focus on how to manage difficult patients, the patient removal process and how ...

Close-up of an angry patient pointing his finger at a doctor Physicians can take steps to reduce their risk of being sued by having a low threshold for discharging angry patients from their practice ...

Forty years ago, I had my most angry professional moment. It happened at a weekly meeting that included all our faculty, staff, and trainees—about 200 people. A young and arrogant, not very bright, ...

His visits to emergency departments always followed the same pattern. He would arrive in the afternoon complaining of chest pain. A bypass scar and a long-standing abnormal ECG pointed toward coronary ...

Two weeks have passed since the contract expired between Anthem Blue Cross Blue Shield of Colorado and CommonSpirit Health, leaving tens of thousands of patients without in-network access to their ...