Last year, US banks used real-time machine learning to flag over 90 percent of suspected fraud, yet almost half of chargeback ...

Disputes are growing faster than payments, getting smaller, more automated and more costly to manage, forcing merchants to ...

Visa is using AI agents to streamline payment disputes, while Mastercard launched "digital executives" for small businesses.

What was originally designed in the 1970s as a consumer protection mechanism is increasingly being used as a primary customer service channel. From the cardholder’s perspective, the shift is ...

Chargeback fraud is relatively new - but it could result in innocent diners having to pay higher costs in the future as ...

A couple spent $630 to reserve a room at Yosemite a year in advance, but days before their trip, they learned it had a rodent ...

Since the chargeback system was first introduced through the Consumer Protection Act of 1968, consumers have found creative ways to dispute transactions. First came the rise of "friendly fraud"—also ...

In online shopping, trust is everything. Customers get nervous the moment they see hidden fees, extra charges or unclear ...

A woman’s routine car rental turned into a nightmare when she was billed $900 for […] ...

Banks often issue a temporary credit when you dispute a debit card charge. Federal rules under Regulation E require banks to ...

Alberta is introducing new condominium rules that include mandatory technical reviews of new buildings and the creation of a dispute resolution tribunal expected to launch in spring 2026. The province ...