Lakeland Electric’s newest customer service employee, CayLa is a hyper-realistic, artificial-intelligence call agent designed ...

Funding Is Not the End of the Line because signing a deal simply pushes a business into a new phase that demands clear ...

Beetronics industrial touchscreens are designed for embedded commercial applications that require stable form factors and long lifecycle continuity. With U.S.-based technical support and consistent ...

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While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent staffing due to AI, according to a survey by Gartner, ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

Local service professionals using Front Desk have, on average, 20 percent higher job conversion and 28 percent higher customer satisfaction ratings SAN FRANCISCO--(BUSINESS WIRE)--Thumbtack, the ...

Hackers are no longer targeting only tech giants or hospitals. Any business that collects valuable personal information, such as names, phone numbers, email addresses or even basic financial details, ...

The company released a statement last week disclosing that an “unauthorized external party” managed to obtain “contact information relating to consumers who had contacted our customer service help ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...