COLUMBUS, Ohio ( WCMH) — A new bill in the Ohio Statehouse would exempt tipped workers from having to pay income taxes on gratuities.

While Costco is excellent for buying in bulk, customers have their share of complaints about the wholesale retailer. Here's ...

Premium car brands should also mean a premium dealer experience. Which brand dominates in this category, according to J.D. Power's customer satisfaction survey?

We've all been there: endless hold times, unresolved issues and wondering if anyone actually wants to help. The good news? Customer service experts say simple strategies can transform those ...

Interviews with customers and reviews of court records and complaints by The Post allege deceptive pricing, careless handling of belongings and aggressive pressure to tip.

AI also makes phishing attempts far harder to spot, as scammers can craft booking confirmations and other communication using ...

Imperial, rated the No.1 headwear brand for private and resort golf facilities for nine consecutive years by the Association of Golf Merchandisers (AGM) and reported as the “No. 1 headwear brand in ...

Coinbase Global Inc. Chief Executive Officer Brian Armstrong said that a former customer service agent for the largest US crypto exchange was arrested in India, months after hackers bribed customer ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...