The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

The FCC is also considering a rule that would require companies to tell customers when their call is being handled outside ...

Officials with the Virginia Department of Transportation (VDOT) expect area asphalt plants to open in late-March. Once that ...

AI agents proliferate, but oversight tools remain designed for human-only workforces. Talkdesk on March 10 announced the CXA Operations Center and enhanced Interaction and Quality Analytics to help ...

Modern customer experience (CX) has moved far beyond the traditional definition of service. For high-growth enterprises, the ...

With the launch of UCX with RingCentral, Spectrum Business customers gain access to robust customer engagement and AI capabilities that transform customer and employee interactions into actionable ...

Trulieve, a national medical marijuana company, is laying off 58 employees at its Clearwater, Florida call center. The layoffs are happening despite the company reporting $1.2 billion in revenue for ...

SINGAPORE, SG - March 10, 2026 - PRESSADVANTAGE - Voiso, a global provider of AI-powered contact center solutions, has ...

Agentforce Contact Center has been in pilot mode with 60 users, Compass Working Capital and Savant Systems among them.

Posh today announced the launch of CoachQA, a foundational component of its Agentic AI Workforce, a unified suite of AI agents serving customers and employees across the enterprise. Designed ...