The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...

The FCC is also considering a rule that would require companies to tell customers when their call is being handled outside ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Officials with the Virginia Department of Transportation (VDOT) expect area asphalt plants to open in late-March. Once that ...

AI agents proliferate, but oversight tools remain designed for human-only workforces. Talkdesk on March 10 announced the CXA Operations Center and enhanced Interaction and Quality Analytics to help ...

The Federal Communications Commission (FCC) will seek to crack down on offshore call centers and illegal robocalls from ...

Modern customer experience (CX) has moved far beyond the traditional definition of service. For high-growth enterprises, the ...

The federal agency is floating a set of rules requiring companies to offer U.S.-based representatives and cap the volume of calls handled overseas.

The Asian country is a global leader in customer services, with Western corporations employing young people at salaries well ...

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

Fifth Stevie® recognition underscores Convoso's 20 years of supporting revenue teams in the technology sector. Our ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...