It started while reading Difficult Conversations, by Stone, Patton, and Heen. They kept reiterating what another person says or thinks (negatively) about you is only that person’s perspective. Nothing ...

One mayor barrier to success in business and happiness in life is our inclination to avoid conflict—which often means to avoid having a difficult conversation. Learning how to have difficult ...

These individuals can turn any difficult conversation into a productive one. Most unlucky people have found themselves thrust into difficult conversations at some point in their lives. Whether it's a ...

Nearly every day you have to have hard conversations at work. Maybe it’s pushing back on your manager’s unrealistic deadline. Perhaps it’s confronting a colleague who consistently interrupts you in ...

The word “conflict” usually brings to mind raised voices or awkward tension—outcomes most people would rather avoid. But learning how to handle conflict (thoughtfully, that is) might be one of the ...

Being a leader sucks most of the time. If you think it's easy or fun, you either aren't one or you're not a good one. Recently, my 8-year-old son declared he wanted to be a leader "to boss people ...

Ever forced yourself to have a tough talk with someone in your life and found success? ‘Say More’ discusses how to have difficult conversations. What does it take to be a good communicator? Do you ...

Today’s very best leaders stand out in great part because they have developed and honed the ability to skillfully handle difficult conversations. It’s this ability to talk with employees about ...

This Q&A is part of Observer’s Expert Insights series, where industry leaders, innovators and strategists distill years of experience into direct, practical takeaways and deliver clarity on the issues ...

Leda Stawnychko has received funding from the Social Sciences and Humanities Research Council of Canada. Anamika Choudhary does not work for, consult, own shares in or receive funding from any company ...