Practitioner perspectives refine the debate over NPS, revealing why behavioral data and operational discipline often matter more than the score itself.

Customers are sending far more data back into the network as they interact with AI tools. AT&T says it’s using AI of its own to predict outages, model traffic, and keep its service running smoothly.

“We know internet service is one of the most frustrating categories for consumers nationwide,” said Ben Elkins, CEO of Utah Broadband. “To see our customers recommending us at this level, especially ...

While competing social networks at the time may have chased goals such as “revenue” or even “usability,” Facebook focused on ...

Greater Good Health, a premier partner to risk-bearing organizations in managing total cost of care, announced today a $20.5 million Series B financing led by Allumia Ventures, along with up to $12.5 ...

Shareholder/Analyst Call March 4, 2026 11:00 AM ESTCompany ParticipantsRichard William Fairman - CEO & DirectorRobin Alfonso - ...

There is no doubt that the telecom industry has become increasingly competitive as more consumers nationwide explore ...

AI coaches will do more and more of what human coaches do today, so coaching strategy will need to continue to evolve.

PageGroup (LON:PAGE) reported a “resilient performance” in its 2025 full-year results, citing continued market uncertainty ...

Customer experience breakdowns rarely originate at the touchpoint—they stem from executive decisions made months earlier in ...

Specialist travel firms have been urged to “pull together” as tour operators cite misinformation about their responsibilities during the current Middle East crisis as making life “unnecessarily ...

Best Buy Co. BBY reported fourth-quarter financial results before the market open on Tuesday. The transcript from the company ...