Only a quarter (26%) of business leaders have sent employees for customer and service excellence training in the past two years, while about a quarter (27%) say they are not planning for any training ...

Go to your MySCU Portal and select the newly enabled LinkedIn Learning tile. LinkedIn Learning offers a wide range of courses on a variety of topics, including business, technology, creative skills, ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

Deb Ashton has been one of the constants at Certinia through more than two decades of change. In this podcast, she reflects on some of the lessons learned, the challenges for services businesses today ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Top AI graduate programs at schools like Carnegie Mellon and Stanford are feeding a field where salaries average over ...

ML is poised to become faster and more accessible by 2026. Simply having the support of GenAI already gives it an advantage over other AI-based solutions.

Recognition by USA TODAY highlights Elephant’s ongoing commitment to delivering outstanding care and protection to its ...

LinkedIn’s ID verification push faces backlash as privacy concerns mount over third-party partner Persona’s data handling.

New QR-based customer loyalty program for B2C helps independent restaurants compete with large chains by turning ...

Recognized for embodying a lifelong commitment to learning and inspiring others to pursue growth, credentials, and ...

Welcome to our guide on the different types of work at home jobs! With the rise of remote work and the ongoing pandemic, ...