Missed appointments remain one of the most persistent (and costly) challenges in patient engagement. Even as healthcare organizations use more appointment reminders, online scheduling and other ...

The overwhelm problem patient billing causes rising bad debt and staff burnout; smarter communication improves revenue cycle performance.

During a busy shift in the emergency department not long ago, I tried something new: I walked out of the double doors and into the waiting room. For a physician, the waiting room is an uncomfortable ...

Contact center solutions for the health network need to have better outreach and call handling to ensure payment-related queries are answered. Patient problems should be resolved by having automated ...

CoxHealth hospitals in Springfield and Branson switched to a new electronic medical records platform, EPIC, on Sunday, March ...

Please provide your email address to receive an email when new articles are posted on . A “Patient’s Rights and Responsibilities” document can establish expectations. Reasons for termination may ...

For most people, healthcare feels complicated everywhere except the exam room. We trust our doctors, we get the care we need, and then the bills arrive, often filled with codes and explanations that ...

Please provide your email address to receive an email when new articles are posted on . Development of rheumatoid arthritis, or another such inflammatory disease, often brings with it a mental toll.

April 19 (Reuters) - Many cancer patients who'd had problems with their treatment never said anything to the doctor they thought was responsible - and almost none formally reported the problems to the ...