The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...

Don’t start with moon shots. by Thomas H. Davenport and Rajeev Ronanki In 2013, the MD Anderson Cancer Center launched a “moon shot” project: diagnose and recommend treatment plans for certain forms ...

Consulting firm keen to increase uptake of technology and is reportedly monitoring adoption by workforce Accenture has reportedly started tracking staff use of its AI tools and will take this into ...

A good VPN can protect your privacy and data, as long as you use it correctly. Here’s how to choose the right one, cut through the marketing lingo, and get the most out of it. I’ve been writing about ...

Simply sign up to the Accounting & Consulting services myFT Digest -- delivered directly to your inbox. Accenture has begun monitoring staff use of its AI tools as part of how it decides top-level ...

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