Meeting fatigue (or meeting overload) isn’t new to the workplace, but remote and hybrid work have made it a lot harder to avoid. With a hybrid workforce, many leaders think that they need more ...

As a manager of a small business, your resources are limited. You can’t justify hiring a whole sales team and often are doing a large chunk of your company’s sales—if not all of them—on your own.

In the ever-changing world of work, some things remain constant. The need for close collaboration with our colleagues is one of these. Wherever we’re working from, it’s always important to stay in ...

It’s no secret that call centers are concerned with metrics and performance. Reps have to be fast at not only picking up the phone and responding to customers, but also solving those issues—sometimes, ...

Frame relay uses packet switching technology. This means that it breaks data, such as call data, into smaller packets, also known as frames, to transmit it through a shared frame relay network. These ...

As a call centre representative or manager, chances are you probably receive an angry phone call at least once a day. It could be an irate caller complaining about a bill. Or even an angry caller ...

To achieve that productivity, though, you have to measure it. If you don’t measure your team productivity, how will you ever know if they’re working as efficiently as you hope? The only way to truly ...

The number of people working in call centres is constantly rising. Despite increases in digital services and support channels, call centres are still necessary. 61% of consumers prefer voice ...

Terms like on-premises private branch exchange (PBX) might be confusing, but implementing this technology promotes cost-savings and stronger internal and client communications. A PBX phone system ...

Bring world-class customer experiences and RingCentral’s best-of-breed telephony into Microsoft Teams. Learn More Welcome to RingCentral’s AI hub, your destination for cutting-edge insights and ...

Ever felt like you’re spending more time switching between apps than actually getting work done? You’re not alone. According to a Harvard Business Review study, workers toggle between apps and ...

We know, we know, it’s tempting. Imagine: There are about 20 people on this video meeting and only two of them are talking. Ainsley has been droning on for about eight minutes straight, and John ...