Abstract: This paper introduces a framework using multiple large language models (LLMs) to assess and enhance the customer service interactions of a staff in service industry. Effective communication ...

THL is cautioning that gambling-related problems are increasing as Finland prepares for its 2027 licensing reform. To promote safer play, the institute has introduced new risk limits and a “2-4-2” ...

In other markets such as Indonesia, Kenya, and Oman, Starlink already offered a local customer support phone line. The company is likely investing more in customer support in the US, Canada, Australia ...

The Centralised Services Recruitment Secretariat (CSRS) has released comprehensive guidelines for the 2025/2026 Service Recruitment Aptitude Test, detailing timelines, applicant categories, test ...

ABU DHABI, 12th January, 2026 (WAM) -- The Statistics Centre – Abu Dhabi (SCAD) has been recognised among Abu Dhabi’s top 10 government entities after achieving the Excellence level, the highest ...

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Detroit’s Department of Neighborhoods is testing “Emily,” an AI-powered customer service agent. Residents can now report issues like blighted houses, abandoned cars, and trash pickup through this new ...

Students across Pennsylvania — including in Berks County — continue to perform below expectations on state standardized tests. The state Department of Education earlier this month released ...

All products featured here are independently selected by our editors and writers. If you buy something through links on our site, Mashable may earn an affiliate commission. Another Black Friday ...

Amid a fiery national debate over political violence and free speech, the Secret Service faces one of its biggest tests yet in securing Charlie Kirk’s massive funeral in Arizona this weekend.

The Coast Guard is ending years of debate over whether it should require all members to take a physical fitness test, or PFT, announcing Tuesday that it will implement mandatory tests for all military ...