The FCC is also considering a rule that would require companies to tell customers when their call is being handled outside the U.S. and allow callers to transfer to a U.S. center.

Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...

You know those people you interact with who just don’t listen? Yeah, we all have to deal with them at some point or another. The person who wrote this story interacted with a customer who either ...

The Philippine BPO industry has entered a new era of Intelligent Outsourcing. The traditional cost-focused call center model has evolved into a high-value hybrid ecosystem where Agentic AI resolves 75 ...

Thinking about a job in a call center but don’t have any experience? It’s totally doable. A lot of people get their start in these roles, and it can be a great way to learn new skills. The trick is ...

Janay Reece came back home to Baltimore to join WJZ in August 2023. Before coming back to the Charm City, Janay was a morning anchor and reporter for WDBJ7 in Roanoke, VA. She joined the WDBJ7 morning ...

Thinking about a job in a call center but don’t have any direct experience? It’s totally doable. A lot of people get their start in these roles because they offer a chance to learn and grow. The trick ...

HUNTINGTON, W.Va. (WOWK) – Amazon is set to close its Huntington Amazon Customer Service Center location by May 2026. We reached out to an Amazon spokesperson who told us, “Customer Service associates ...

A customer-centric culture is more than just a mission statement; it is the collective commitment of every individual within the contact center to prioritize customer needs and long-term value over ...

MAULDIN, S.C. (WSPA) – Due to the COVID-19 pandemic, the Samsung call center in Mauldin had to go remote years ago, but today, the city is welcoming the company back to the area. It’s on Brookfield ...

Samsung Electronics America, in partnership with Harte Hanks, recently opened a new customer service call center in Mauldin. The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff ...