BOSS Solutions recognized by Gartner Digital Markets for 2026 customer service excellence across BOSSDesk and BOSS811.

zakipoint Health appoints Frederick Karutz as Strategic Advisor to expand into the health plan market and drive adoption of its AI-driven engagement platform.

ARLINGTON, MA - March 11, 2026 - PRESSADVANTAGE - The importance of drug testing in the community is a subject that ...

Customer Wars season 8 episode 2 documents incidents involving disputes at an amusement park, convenience store, gas station parking lot, stadium event, and an international flight diversion.

Boston-based design-build firm offers full-service kitchen, bathroom, basement, and whole-home remodeling across ...

Three businesses were honored by City Beat News for providing outstanding customer service and received consecutive ...

Three businesses recently earned their 16th consecutive Talk Award for their award-winning customer service. LAPEER, ...

Anthropic economists say there's not yet evidence to suggest AI is fueling a spike in job losses in highly exposed fields like computer programming.

Some customers complain about even the most natural things. In this story, a customer service employee received a call from a customer complaining about a cold conservatory. The issue happened on the ...

Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...

South Carolina law allows certain recordings while prohibiting others, depending on who is recording, where the recording occurs, and whether there is a reasonable expectation of privacy. One-party ...