NPS Prism, a global leader in customer experience benchmarking, announced today the release of its first-ever Global Banking NPS Report revealing insights into checking and savings products across the ...

Walgreens, Wegmans and Costco are three winners, according to the 2014 Net Promoter Industry Benchmarks report from Satmetrix, a provider of cloud-based Net Promoter Software. The reports rank more ...

Don’t solely rely on NPS. Although Net Promoter Score is an insightful metric, it should be used in tandem with other feedback benchmarks. Utilize ML and AI. Take advantage of cutting-edge technology ...

A number of trends informed these rankings. Payments providers: Ease becomes the key differentiator to win loyalty. Payment solutions like peer-to-peer (P2P) and buy now, pay later (BNPL) have ...

OAKLAND, Calif., Feb. 18, 2011 /PRNewswire/ -- Kaiser Permanente received the highest customer loyalty ranking in the health insurance sector, based on the Satmetrix 2011 Net Promoter® industry ...

OAKLAND, Calif., March 21, 2012 /PRNewswire/ -- Kaiser Permanente announced today that it received the highest customer loyalty ranking in the health insurance category based on the Satmetrix® 2012 ...