jdpower

Proactive Communication and Digital Account Management Tools Essential to Increase Satisfaction for Business Internet Customers, JD Power Finds

TROY, Mich.: 11 July 2024 — Small businesses depend on internet reliability and, when service is interrupted, providers can mitigate the effect by proactive communication and sensitive messaging, ...
Financial Planning

Proactive comms can keep jittery clients from blowing up inboxes during market turns

DEFCON 1 is the most severe, while DEFCON 5 is the least. Paul A. Caylor, founder and chief financial strategist at Prudent Wealth in Huntsville, Alabama, uses an analogous system, called "FinCon," or ...
Business Wire

Genesys Acquires Ventriloquist to Extend Cloud-Based Customer Experience Offerings

DALY CITY, Calif.--(BUSINESS WIRE)--Genesys (www.genesys.com), a leading provider of customer experience and contact center solutions, today announced that it has acquired Ventriloquist Voice ...
No Jitter

Amazon Connect Updates Proactive Engagement Personalization

AWS announced that with the latest release of Amazon Connect outbound campaigns, organizations can use Amazon Connect Customer Profile attributes to create outbound campaigns with defined market ...