UK-based entrepreneur Eddie Cheng has praised Marina Bay Sands Singapore for redefining what exceptional customer service can look like. | Trending ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Digital channels recorded remarkable engagement throughout the year, with total interactions via email, chat, social media channels, and WhatsApp nearing 1.2mln ...

The Ministry of Human Resources and Emiratisation (MoHRE) completed over 60 million communication engagements with its customers through the Tawasul system in 2025, reflecting the impact of digital ...