Here’s the scenario: You’re finishing up your latest HTML Help project…no more late nights or weekends…back to a “normal” 50-hour work week. That’s when the development team lead strolls into your ...

Editor’s Note: The following piece by Jean Hollis Weber is part of our collection of “classics”–articles that stand the test of time no matter how many technologies come and go. In recurring ...

Editor’s note: A slightly different version of this article originally appeared in the May 2017 issue of Intercom magazine, published by the Society for Technical Communication. I’ll never forget the ...

TechWhirl is an online resource for anyone interested in the world of Content Management and Technical Communication. Experienced veterans, up-and-coming professionals, students, and leaders in the ...

Technical writing is sometimes defined as simplifying the complex. Inherent in such a concise and deceptively simple definition is a whole range of skills and characteristics that address nearly every ...

Most technical communicators have worked for employers that mistook activity for productivity and have tried to teach our bosses the difference between churning out words and crafting useful ...

This recent interview between Erika Konrad, of NAU and student Chris Farmer, goes in depth into the world of AI contributors and training. Chris, I understand that you are an AI trainer. What does ...

Almost no one would dispute the fact that Artificial Intelligence is expanding and evolving on a daily basis. AI is already changing how content developers approach their tasks, and is creating a lot ...

Editor’s Note: The following piece, by Jean Hollis Weber, is part of our collection of “classics”–articles that stand the test of time no matter how many technologies come and go. Don’t forget to ...

We aim to produce documentation that is useful to users. That is, we want our users to find the right topics and use them to achieve their goals with the software. I use ten Documentation Usability ...

Artificial Intelligence (AI) currently dominates news and media coverage, including the big questions around the speed of its evolution and the ethics of its use. Joshua Lee, a writer, college ...

Editors Note: This traditional documentation plan is one in a series of templates to help readers plan and manage communications and content management activities, resources and deliverables. We ...