The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...

Abrigo, a leading provider of compliance, credit risk, lending, and data and analytics solutions for U.S. financial institutions, has acquired 360 View, an industry leader in banking CRM, marketing ...

Customer experience breakdowns rarely originate at the touchpoint—they stem from executive decisions made months earlier in ...

Acquisition advances comprehensive AI-powered platform for omnichannel management, orchestration, and digital delivery of regulated customer communications TORONTO & IVRY-SUR-SEINE, France--(BUSINESS ...

The Salesforce-focused platform expands with RocketVideo and a new acquisition as enterprises seek deeper insight from customer calls.

New research reveals 66% of brands see CX improving — while only 17% of consumers agree. What's behind that major customer ...

Alchemer, a leader in technology for feedback and customer experience and intelligence, today announced the promotion of Ryan Tamminga to Chief Customer Officer (CCO), reinforcing the company’s ...

Practitioner perspectives refine the debate over NPS, revealing why behavioral data and operational discipline often matter more than the score itself.

Ethics must become an operational muscle. Structured internal debates — using real, scenario-based marketing tactics — help organizations define their ethical boundaries before regulators or public ...

How do you scale marketing with a small team? Let AI do the heavy lifting. The deregulated energy market is confusing.