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The owner walks into his own restaurant and finds a manager harshly berating an employee who is already in tears. Within a minute, he demands a sincere apology, checks whether the employee wants to leave, offers to triple her salary on the spot, and fires the manager publicly in front of the entire team. It is a powerful example of putting people first and reinforcing that disrespect has no place in a successful organization. Moments like these shape a company’s culture more than any handbook ev

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